Frequently asked questions

What happens if my limo is delayed?

While we strive for punctuality, delays due to traffic, weather, or unforeseen circumstances may occur. Our liability is limited to the cost of the service.

How do I book a limousine?

You can book online through our website, call us directly, or contact one of our authorized agents. A confirmed booking requires payment in full or as agreed.

What types of limousines do you offer?

We offer a variety of luxury vehicles, including:
• Stretch limousines
• SUV limousines
• Party buses
• Executive sedans
• Specialty vehicles upon request

Can I make changes to my booking?

Yes. Changes are allowed subject to availability. Please contact us at least 24 hours before your scheduled ride to make modifications.

What is your cancellation policy?

Cancel 24+ hours in advance for a full refund.
Cancel less than 24 hours before your ride may incur a cancellation fee.
No-shows are fully charged.

Are your chauffeurs licensed?

Yes. All our chauffeurs are fully licensed, insured, and trained to provide professional service in New York.

Can I request special services?

Yes! We accommodate special requests like:
• Decorations for events
• Champagne or refreshments
• Airport meet-and-greet
• Customized routes or stops

Is tipping required?

Tipping is optional but appreciated. Standard practice is 15–20% of the service cost for excellent service.